A national study of healthcare complaints

Lead Researcher Email Number Webpage
Dr Marie Bismark mbismark@unimelb.edu.au +61 3 8344 0657 View page

Project Details

Complaints by patients and their families are increasingly recognised as an important source of information on the quality of health care services, particularly satisfaction with care. State health service commissioners and state medical boards are the two key agencies that receive and adjudicate complaints in Australia. Our group is engaged in a variety of studies that attempt to use complaints as a portal for improving understanding about gaps in quality, and devising ways to address those gaps.


Professor David Studdert

Dr Marie Bismark

Dr Matthew Spittal


ARC Federation Fellowship and ARC Laureate Fellowship awarded to Professor David Studdert

Research Publications

Key publications arising from our project include:

Research Group

Law and Public Health

School Research Themes

Disparities, disadvantage and effective health care

Key Contact

For further information about this research, please contact the research group leader.

Department / Centre

Centre for Health Policy

Unit / Centre

Law and Public Health