A national study of healthcare complaints
Complaints by patients and their families are increasingly recognised as an important source of information on the quality of health care services, particularly satisfaction with care. State health service commissioners and state medical boards are the two key agencies that receive and adjudicate complaints in Australia. Our group is engaged in a variety of studies that attempt to use complaints as a portal for improving understanding about gaps in quality, and devising ways to address those gaps.
ARC Federation Fellowship and ARC Laureate Fellowship awarded to Professor David Studdert
- Bismark, M. M., Brennan, T. A., Paterson, R. J., Davis, P. B., & Studdert, D. M. (2006). Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events. Quality and Safety in Health Care, 15(1), 17-22.
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