Under-utilisation of NDIS Packages

Project Details

This project explores why the National Disability Insurance Scheme (NDIS) plan use varies across NDIS participants in Victoria.

The Victorian Department of Health and Human Services (DHHS) commissioned this project because we know that low use of NDIS plans is a significant issue. We urgently need an in-depth exploration of the groups and support types that are most affected, the reasons for variation in utilisation and recommendations for policy interventions to address the problem. We are interested in exploring the difference in plan use in groups, such as urban versus regional participants, people from culturally and linguistically diverse (CALD) backgrounds, and those who identify as Aboriginal and Torres Strait Islanders.

The results from the study will contribute to finding better ways for NDIS plans to be allocated and spent. Overall, our recommendations could lead to better matching of NDIS Plans to participant needs, removing some of the barriers and ultimately improving the lives of NDIS participants.


We are looking for NDIS participants to interview about how they use and access their plans. We have completed the COVID-19 phase and are now interviewing for our general NDIS utilisation study.

What is the study about?
We want to hear directly from NDIS participants about how you use your plans and any barriers that might exist to access services or supports. We want to improve how participants use their plans.

Who can participate?
If you're over 18 years of age and and NDIS participant or plan nominee for an NDIS participant, we want to hear from you.

What is involved?
Chat with one of our researchers for 60-90 minutes and receive a $100 visa debit card. Interpreters available if required.

More information

Ms Alexandra Devine: alexandra.devine@unimelb.edu.au or 0415 570 109
Dr Mediya Rangi: mediya.rangi@unimelb.edu.au or  0439 695 602

Interview Flyer

Project Summary


Disability and Health Unit, Centre for Health Equity, Melbourne School of Population and Global Health Project Team

Professor Anne Kavanagh
Dr Ashley McAllister 
Dr George Disney
Dr Sean Byars
Ms Alexandra Devine
Dr Mediya Rangi

Project Contact


The project is in partnership with the Victorian Department of Health and Human Services.

Research Group

School Research Themes

Disparities, disadvantage and effective health care

Key Contact

For further information about this research, please contact the research group leader.

Department / Centre

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