Frequent and Continuing Contacts to Lifeline Crisis Support Services
The project aims to develop a service model that responds to continuing and frequent contact behaviours by reducing inappropriate use of crisis support services, and enabling access to professional (clinical) care. To date, one journal article that reviews the literature on frequent callers has been published, and two further journal articles been prepared, one of which has been submitted for review.
Lifeline is seeking to find ways to assist individuals who frequently use crisis services to access professional (clinical) care. To inform this, the Lifeline Foundation for Suicide Prevention has funded this research project, which aims to: 1) describe and develop the profile of continuing and frequent contacts to Lifeline crisis support services (13 11 14 and Crisis Chat); and 2) develop a service model that responds to continuing and frequent contact behaviours by reducing inappropriate use of crisis support services, and enabling access to professional (clinical) care. The project will be informed by knowledge of pathways into government and non-government services, both clinical services and services which focus on social participation and recovery. It will not, however, examine the nature of interventions provided beyond the point of referral.
Lifeline Foundation for Suicide Prevention
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For further information about this research, please contact the research group leader.
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