Wave 2 Findings - Disability Support Workforce and COVID-19

At the peak of the COVID-19 outbreak in Australia, we conducted a survey of disability support workers (DSWs) on their experience of working during the pandemic.

This report presents the findings of the second survey of disability support workers conducted in September and October 2020.

Our findings from the original survey (May 2020) were outlined in the report Disability Support Workers: The Forgotten Workforce in COVID-19’. That report found that many DSWs had not received infection control training and were at risk of contracting and transmitting SARS-CoV-2 because they were providing support to multiple different people across a variety of settings over the course of their week. High levels of financial and psychological stress were also reported. We made 11 recommendations based on the survey findings including: updated guidelines regarding the use of PPE, improvements in training in relation to infection control and use of Personal Protective Equipment (PPE), prioritisation for testing of DSWs, paid pandemic leave, reductions in worker mobility across settings, and financial and mental health support for DSWs.

Between September and October 2020, 170 DSWs from around Australia participated in the follow-up survey out of the original 357 DSWs who participated in the first survey. This is a 48% retention rate. The respondents had a similar distribution of age and gender.

We asked participants questions about their work since July 2020 using the same questions as the first survey. This included questions about physical distancing, infection control training, PPE, testing, number of people DSWs supported and the number of settings they worked in, and financial and psychological stress.

We included new questions regarding DSWs’ confidence with infection control, PPE and in supporting a person with disability who had SARS-CoV-2. We also asked questions to ascertain their knowledge of SARS-CoV-2 and actions they took to prevent them transmitting or being infected with SARS-CoV-2.

Findings from this follow up survey reflect the ongoing difficulties faced by DSWs across Australia during the months of September and October 2020:

  • Although PPE was widely distributed and accessible, a number of DSWs were still not being provided basic PPE through their employer or were not wearing masks in their day to day work. Furthermore, DSWs were wanting more training related to PPE.
  • When asked about sources of information, DSWs reported government bodies as being their most trusted source. This reiterates our suggestion that government can be more proactive in targeting DSWs with regards to training and information related to COVID-19.
  • DSWs continue to face mental health challenges and significant personal and workplace burnout. As the COVID-19 situation continues to evolve over the coming months globally and locally in Australia, it is imperative that mental health supports are available to DSWs.
  • Finally, significant findings were reported in relation to DSWs being recognised as essential workers. A substantial proportion of DSWs continue to feel forgotten by government and the community in relation to their important role in delivering essential services to people with disability.

More work is needed to ensure this workforce is adequately supported in 2021.

Download WAVE 2 Research Report

Suggested citation
Kavanagh A, Dimov S, Shields M, McAllister A, Dickinson H, Kavenagh M. (2021). Disability support workers: Follow up findings from the forgotten workforce in COVID-19. Research Report. Melbourne: The University of Melbourne. https://doi.org/10.26188/14331344.v3

More Information

Stefanie Dimov