Frequent and Continuing Contacts to Lifeline Crisis Support Services

Project Details

The project aims to develop a service model that responds to continuing and frequent contact behaviours by reducing inappropriate use of crisis support services, and enabling access to professional (clinical) care.  To date, one journal article that reviews the literature on frequent callers has been published, and two further journal articles been prepared, one of which has been submitted for review.

Project summary

Lifeline is seeking to find ways to assist individuals who frequently use crisis services to access professional (clinical) care.  To inform this, the Lifeline Foundation for Suicide Prevention has funded this research project, which aims to: 1) describe and develop the profile of continuing and frequent contacts to Lifeline crisis support services (13 11 14 and Crisis Chat); and 2) develop a service model that responds to continuing and frequent contact behaviours by reducing inappropriate use of crisis support services, and enabling access to professional (clinical) care.  The project will be informed by knowledge of pathways into government and non-government services, both clinical services and services which focus on social participation and recovery.  It will not, however, examine the nature of interventions provided beyond the point of referral.

Researchers

Professor Jane Pirkis

Professor Jane Gunn (General Practice and Primary Health Care Academic Centre, Melbourne Medical School, The University of Melbourne)

Dr Bridget Bassilios

Aves Middleton (General Practice and Primary Health Care Academic Centre, Melbourne Medical School, The University of Melbourne)

Funding

Lifeline Foundation for Suicide Prevention

Research Group

Mental Health Policy and Practice


School Research Themes

Prevention and management of non-communicable diseases (including cancer), and promotion of mental health



Key Contact

For further information about this research, please contact the research group leader.

Department / Centre

Centre for Mental Health

Unit / Centre

Mental Health Policy and Practice